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Booking Terms and Conditions

La reve Gorillas Uganda has established booking terms and conditions to ensure the smooth operation of safaris, guiding interactions between clients and us from inquiry to the completion of the safari. Prior to confirming any safari with us, travelers are advised to carefully read and understand our booking terms and conditions. Confirming a safari with us indicates that a traveler has read and comprehended the terms and conditions governing our safari bookings.

Cancellation Policy

In the event of a traveler canceling a booked trip, La reve Gorillas Uganda requires a written cancellation letter stating the reason for cancellation. We do not cover any losses incurred by a traveler due to cancellation. However, if the full balance has been paid, we may offer a partial refund after deducting all associated cancellation costs.

Trip Cancellation by La reve Gorillas Uganda

Should La Reve Gorillas Uganda cancel your trip after you have made payment, we will provide a full refund of the amount paid. If the cancellation is due to circumstances beyond our control, such as wars, pandemics, or other unavoidable reasons, we will offer you the option to book an alternative safari. If the alternative safari is cheaper than the original booking, we will refund the difference.

Gorilla & Chimpanzee Permits

There are no refunds for gorilla and chimpanzee permits. Once the permit deposit is paid, the permits are reserved and removed from the available list, denying other travelers the opportunity to book them. Cancellation of gorilla or chimpanzee permits does not entitle you to any refund. However, if you cancel close to the trekking date, you may be given the option to postpone your trip.

Payment Terms

Upon confirming a safari, La reve Gorillas Uganda requires a 50% deposit, with the balance due a few weeks before the travel date or payable on the first day of the safari. The deposit secures permits for gorilla and chimpanzee trekking, as well as bookings for accommodations and other services, demonstrating your commitment to the safari.

Our Accreditation

La reve Gorillas Uganda is a fully registered company with the Uganda Registration Services Bureau, authorized to operate safaris across Africa. We are also members of the Association of Uganda Tour Operators (AUTO), providing our clients with the assurance that they are dealing with a reputable company.

Safari Vehicles

To ensure safe and comfortable transportation, La reve Gorillas Uganda maintains a fleet of safari vehicles. Our extended land cruisers offer ample legroom and comfort for long safaris, with rooftop options for easy photography during game drives. Our vehicles are equipped with air conditioners, and fridges, and are well-maintained for mechanical reliability.

Personal Information

During the booking process, La reve Gorillas Uganda may request personal information such as passports, national ID, full names, and photos for trip documentation and accuracy. These details are used for organizational purposes and may be featured on our website.

In summary, La reve Gorillas Uganda is your trusted guide for an unforgettable African safari experience. We look forward to exploring Africa with you!